4.2.4 Training of Flight Attendants (OP) Revision#: 9 Revision Date: 07/24/2015 ELEMENT SUMMARY INFORMATION Scope of Element: Purpose (operator's responsibility): To ensure flight attendants are properly trained. NOTE: Unless otherwise specified in this chapter, the term operator applies equally to an applicant for a certificate and to an existing certificate holder. Subpart M - Airman and Crewmember Requirements § 121.391 Flight attendants. After flight attendants complete a training course, the airline carrier must submit their information to the Federal Aviation Administration. Categories of Training: Courses of training which provide the necessary training, testing, and checking for flight attendants to serve unsupervised in revenue service. Training programs for flight attendants can be strenuous. (1) For airplanes having more than 19 but less than 51 passengers on board, one flight attendant. D. Requalification Training. Testing and Checking: Methods for evaluating students as they demonstrate a required level of knowledge in a subject, and as they apply (if appropriate) the knowledge and skills learned in instructional situations to practical situations. The operator is responsible for ensuring the training program is complete, current, and in compliance with regulations. Flight Attendant Requirements. Since initial new-hire training is usually the employees first exposure to specific company methods, policies, and procedures, it must be the most comprehensive of the four categories of training. 1921. This category of training is for a flight attendant who has been trained and qualified by the operator, but who has become unqualified to serve due to not having received recurrent training or a competency check within the appropriate eligibility period. This system must satisfy the training program requirements of Part 121 or Part 135 and ensure that each flight attendant remains adequately trained for each aircraft and kind of operation in which the flight attendant serves. This course can be taught at our Learning Centers or onsite at your facility. The applicable CFR is 49 U.S. Code § 44728 - Flight attendant certification. The two primary factors in the determination the appropriate category of training are the students previous experience with the operator and the students current qualification status in relation to the specific airplane. Most employers require a background check and drug screening. Initial Approval: The conditional authorization of an operator to begin instruction to qualify personnel under a specific curriculum or curriculum segment pending an evaluation of training effectiveness. Some companies provide “flight training programs”, but it is not a requirement before applying for airlines. 3-20-5-7 DEFINITIONS. Operators who train on all aircraft they operate during initial new-hire training do not require a transition training curriculum until a new aircraft is added to the fleet. The education requirements aren’t all that much for a flight attendant. Curriculum: A complete training agenda for one or more aircraft types, for example a B-727 transition curriculum. This chapter discusses Part 121 and Part 135 flight attendant training and qualification requirements and provides direction and guidance to FAA personnel responsible for the evaluation and approval of flight attendant training curriculums. To get accepted into an airline's flight attendant training program, you must be at least 18 years old, in excellent physical health, and tall enough to reach the overhead luggage bins. Use of this common nomenclature improves standardization and mutual understanding, therefore POIs should encourage operators to use it when developing new training curriculums or when revising existing training curriculums. Many flight attendant positions require fluency in a foreign language, especially for international carriers. Regulatory Updates Extended Air Carrier Training Exemptions. Operators who train on all aircraft they operate during initial new-hire training do not require a transition training curriculum until a new aircraft is added to the fleet. What is Flight Attendant Certification. We’ve created an exclusive online flight attendant pre-qualification test to help you determine if you have the minimum requirements to pursue a flight attendant career. This is information in lesson plans, instructor guides, computer software programs, audiovisual programs, workbooks, flight at tendant manuals, and handouts. An applicant for an air carrier certificate or operating certificate is required to develop a training program when proposing to operate aircraft with more than 9 passenger seats under Part 121 or with more than 19 passenger seats under Part 135. The two primary factors in the determination the appropriate category of training are the students previous experience with the operator and the students current qualification status in relation to the specific airplane. 14 CFR § 121.391 - Flight attendants. Transition training emphasizes the unique features of the aircraft and the specific flight attendant duties on that aircraft. Qualification and Training Requirements for Check Pilots and Flight Instructors. (3) All flight attendants who have become unqualified on an aircraft type with the operator must complete requalification training to re-establish qualification for that aircraft type. Modification to meet the requirements of other regulatory authorities or operational parts is available. For example, this may include lectures, demonstrations, simulations, audiovisual presentations, home study assignments, workshops, and drills. Previous customer service experience is a plus. Curricula that follow CURRICULUM DEVELOPMENT. Demonstrate reliability, punctuality and dependability. (2) Operators may design initial new-hire flight attendant training curriculums that encompass all aircraft in the operators fleet. As another example, a general emergency training curriculum segment may include a module pertaining to emergency situations such as ground evacuation and loss of cabin pressure. This authorization is given in the form of an initial approval letter and must specify an expiration date for the conditional authorization. For example, an aircraft ground training curriculum segment must have a training module (composed of elements) pertaining to the location of aircraft equipment such as first aid kits and megaphones. The five curriculum segments relevant to flight attendant training are: basic indoctrination training, general emergency training, aircraft ground training, aircraft differences training, and qualification segments. While the regulatory requirements for course content may be identical for two categories of training, the emphasis and depth of training required can vary. Each page of the curriculum or curriculum segment is stamped to show final FAA approval. When discussing training requirements, FAA inspectors should be specific regarding both the category of training being discussed and the use of the nomenclature described in this handbook. Transition training emphasizes the unique features of the aircraft and the specific flight attendant duties on that aircraft. Initial new-hire training includes basic indoctrination training, training in basic flight attendant duties, and training on one or more specific aircraft types. Though the U.S. Bureau of Labor Statistics states the minimum age is 18, some airlines require applicants to be at least 21 years old. Most often operators will need to develop curriculums in all four categories of training applicable to flight attendants. Each Part 121 and Part 135 certificate holder that uses flight attendants must obtain FAA approval of the training curriculums used for that training. It also applies, however, to personnel employed by the operator who have not previously held a flight attendant duty position with that operator. NOTE: This test assumes you are a U.S. citizen (or legal alien with the right to work in the U.S.) and have no criminal record. By using this modular approach, the POI has a variety of strategies available for the evaluation of training effectiveness and for the planning of long-term surveillance. The 75th percentile salary is $62,490, meaning 25 percent earn more. When a person has adequately completed the training and checking specified in a curriculum, that person is then qualified to serve in the specified aircraft type in revenue service. 6) Sections 135.338 and 135.340 specify the qualification and training requirements for flight instructors (see Figure 3‑20‑5A). If the certificate holder uses training facilities of other persons, a copy of those training programs or appropriate portions used for those facilities shall also be furnished. This example is the flight training curriculum segment of the B-727 flight attendant transition training curriculum. § 91.533 Flight attendant requirements. Applicable areas of study include tourism and hospitality, public relations or communications. There are four categories of training for flight attendants: initial new-hire, transition, recurrent, and requalification. A high school diploma or equivalent is the minimum requirement. Checking and Qualification Module: Qualification curriculum segments contain the checking and qualification modules specified by Part 121 or Part 135. Courseware must accurately reflect curriculum requirements, be effectively organized, and properly integrate with instructional delivery methods. For example, an abbreviated curriculum for initial new-hire training may be used in merger or air carrier acquisition situations. Training programs usually conclude with a written or oral exam. However, they undergo a lot of stress in the process. A Part 121 operators qualification curriculum segment must contain a competency check module and an operating experience module. Each category of training may consist of several curriculums which are specific to the aircraft. E. Summary of Categories of Training. Scope, Concepts, and Definitions ; Section 2. After the new-hire flight attendant is qualified, the operator may then conduct transition training to qualify the flight attendant in the other aircraft in the operators fleet. They also learn flight protocol and basic service, such as order preparation and serving techniques. Initial New-Hire Training. “This is a major effort to strengthen the performance of pilots, flight attendants and dispatchers through better training,” said FAA Administrator Randy Babbitt. An initial new-hire curriculum designed in this manner must contain both general curriculum segments and aircraft-specific curriculum segments. Flight attendant training and responsibilities include fire control, first aid, aircraft evacuation and other emergency procedures — making flight attendants the first line of defense for safety/security in the aircraft. DEFINITIONS. Transition Training. For airplanes having more than 50 but less than 101 passengers on board, two flight attendants. The Flight Attendant Certification is a an act passed by Congress in the fall of 2003. A. They can travel around the world and get paid for it. While flight attendants may get to travel the globe, their jobs require hard work, specialized skills and training. In summary it says: 1921 These terms are defined as follows: Training Program: A system of instruction which includes curriculums, facilities, instructors, supervisors, courseware, instructional delivery methods, and testing and checking procedures. Share; Share on Facebook; Tweet on Twitter; Reference Documents. A checking or qualification event provides the evaluator with the opportunity to evaluate a students ability to correctly accomplish a specific task without instruction or supervision. qualification module is not specified by regulation for a Part 135 operator, the operator may choose or the POI may require the operator to specify the contents. FAA Background Check. Each curriculum consists of several curriculum segments. American Airlines requires a neat, well-groomed appearance with no visible tattoos. Programmed Hours: The hours specified in Part 121 for certain categories of training (initial newhire, transition, requalification, and recurrent). This was done in the "VISION 100—CENTURY OF AVIATION REAUTHORIZATION ACT", in section 814 if you want to read it. The illustration in figure 3.14.1.1 is representative only and is merely intended to present a framework for the modular development of a training program. Section 1 Flight Attendant Training Curriculums 3-1726 OVERVIEW. FADAP is a substance-abuse prevention program, created and promoted for and by the flight attendant profession and funded by the FAA. The operator is required to develop and maintain only those curriculums that will be used. No person may operate an airplane unless at least the following number of flight attendants are on board the airplane: For airplanes having more than 19 but less than 51 passengers on board, one flight attendant. During the passenger boarding and deplaning phase on each flight, all of the F/As required by § 121.391(a) must be onboard the airplane. Within that time, you must also complete at least 3 hours of cross-country training and solo flight, 3 hours of night flight training and solo flight, and 3 hours of instrument flight training. The operator is responsible for ensuring the training program is complete, current, and in compliance with regulations. The eight-week or longer programs are usually paid training. (5) Part E is an example of a specific training module. Subtitle VII, Aviation Programs, describes in detail the scope of the Agency's authority. There is a (relatively) new requirement for Flight Attendants (on aircraft with more than 20 passenger seats) to be certified as per the FAA. Course Description – The Corporate Flight Attendant Recurrent is an interactive, scenario-based overview of FAA training requirements. For more information, please call the Air Transportation Division at 202-267-8166. This category of training is for a flight attendant who has been trained and qualified by the operator, and who must receive recurring training and a competency check within the appropriate eligibility period to maintain currency. The FAA's authority to issue rules on aviation safety is found in Title 49 of the United States Code. We won’t waste your time or money if you’re unemployable. The FAA also requires a written and a practical test and a certain amount of ground-school training. Your vision must be correctable to at least 20/40. You’ll have to meet the requirements the FAA has set for flight attendants in order to stay in the role after training (more on this in the next section) This part of the process is to prevent hiring someone and letting them go through the long training process only to find out that they can’t continue on due to something in their past. Curriculum Segment: An integral phase of a curriculum which can be separately evaluated and individually approved but does not by itself qualify a person in the flight attendant duty position. (2) Part B illustrates the four categories of training that are recognized by the FAA for flight attendants. FAA Home Pilots Training Air Carrier Training Air Carrier Training Training Requirements. Some elements of a training program are depicted in figure 3.14.1.1 to show the relationship between the total training program and the categories of training, curriculums, curriculum segments, and training modules. Programmed hours are specified in curriculum segment outlines in terms of training hours. Calendar month means the first day through the last day of a particular month. These new or revised training requirements must be incorporated into an operators training program. TRAINING PROGRAMS: A SCHEMATIC DEPICTION. The FAA then issues certification to the flight attendant. 1921. (4) Part D is an example of a specific curriculum segment and shows that it consists of several training modules. Each time flight attendants change their type of aircraft, they must undergo additional training and obtain new certification from the FAA. Check out The Fastest And Easiest Way To Prepare For a Flight Attendant Training. The operator may develop more than one curriculum for each applicable category of training. For our Customer Service students, our SABRE training is contracted through American Airlines. B. B. (C) The substitute pilot or flight engineer meets the emergency training requirements for flight attendants in evacuation management and evacuation commands, as appropriate, and frequency of performance drills regarding operation of exits in the normal and emergency modes on that type aircraft. The four relevant categories of training are briefly discussed in the subparagraphs that follow. Can Green Card Holders Become Military Helicopter Pilots? B. This authorization is given in the form of a final approval letter and does not have an expiration date. Each curriculum may be tailored for a specific group of students. Courseware: Instructional material developed for each curriculum. … Personal Requirements. Some elements of a training program are depicted in figure 3.14.1.1 to show the relationship between the total training program and the categories of training, curriculums, curriculum segments, and training modules. Several terms are used throughout this chapter and are consistent with their use in chapter 2 of this volume, Training Programs and Airman Qualification, specifically concerning flightcrew training. Final Approval: The authorization of an operator to continue training in accordance with a specific curriculum or curriculum segment. (3) Part C is an example of a curriculum outline for the flight attendant duty position. For example an initial new-hire flight attendant curriculum for the B-727 and DC-9 aircraft must contain training in basic flight attendant duties (a module of basic indoctrination training) and training in duties specific to each aircraft (a module of B-727 and DC-9 ground training respectively). Being a flight attendant is actually a very physically demanding job, especially when you’ll be doing it back to back for days on end without a break. 5: Physical Ability. Recurrent training emphasizes general emergency training and the specifics of each aircraft in which the flight attendant is qualified. This category of training is for a flight attendant who has been previously trained and qualified on a specific aircraft type and is now qualifying on another aircraft type. Eligibility Period: Three calendar months (the calendar month before the training/checking month, the training/checking month, and the calendar month after the training/checking month) during which a flight attendant must receive both recurrent training and a competency check to remain qualified. This includes teaching airline and aviation specific topics like airport codes, airline safety, FAA certification information, and other necessary job specific skills. An existing operator may need to revise its training program when purchasing new equipment, operating in a new environment, obtaining new authorizations, or when new FAA requirements are specified. These strategies are discussed in other sections of this chapter. This example depicts a PIC B-727 transition training curriculum. At the very least, flight attendants must be able to push the food and beverage cart and lift baggage into overhead bins. (2) All flight attendants must complete recurrent training for the aircraft type or types for which they are currently assigned within the appropriate eligibility period. At least 19 years old. A. PanAm International Flight Academy: Flight Attendant Academy for Individuals, U.S. Bureau of Labor Statistics: Flight Attendants, Association of Flight Attendants: Flight Attendant Certification, U.S. Bureau of Labor Statistics: Occupational Outlook Handbook: Flight Attendants. For a Part 121 operator these modules only need to be specified in the operators outline by the module title and the controlling r egulat ion fo r the module . (3) For airplanes having more than 100 passengers on board, two flight attendants plus one additional flight attendant for each unit (or part of a unit) of 50 passengers above 100. The four relevant categories of training are briefly discussed in the subparagraphs that follow. It states that effective December 11th 2004 no person can serve as a flight attendant without holding a Certificate of Demonstrated Proficiency (certificate) issued by the FAA (Federal Aviation Authority). Lee specializes in writing about education programs and careers. CPR and basic first aid training is another common qualification. On the low end, flight attendants earned a 25th percentile salary of $39,860, meaning 75 percent earned more than this amount. The Certificate of Demonstrated Proficiency is effective immediately upon An initial new-hire curriculum developed for students without any airline experience must be more extensive than a curriculum which specifies only students with previous airline experience. A. A training module includes an outline, appropriate courseware, and instructional delivery methods. There are six categories of training, of which four are applicable to flight attendants: initial new-hire, transition, recurrent, and requalification. 1917. Training devices, aircraft, and computer work stations are also considered instructional delivery methods. Figure 3-20-5A. The categories of training are summarized in general terms as follows: (1) All flight attendants not previously employed by the operator as a flight attendant must complete initial new-hire training. Most airlines require flight attendants to have a high school diploma, but many prefer candidates with postsecondary education. Each curriculum segment consists of one or more training modules. How Much Does a Train Driver Make a Year? Intermediate Stop. B. It is usually completed in a single training session. This training category is for personnel who have not had previous experience with the operator (newly-hired personnel). Each category of training consists of one or more curriculums. This website is available to all flight attendants, no matter what status you currently hold -- active, furloughed, or even if you are on a leave status. These components differ in that some must be specifically approved by the FAA such as curriculums, while others are accepted as essential supporting elements such as facilities and equipment. 1925. But many airlines prefer candidates with a college degree. CHAPTER 14. CATEGORIES OF TRAINING. Most often operators will need to develop curriculums in all four categories of training applicable to flight attendants. Recurrent training emphasizes general emergency training and the specifics of each aircraft in which the flight attendant is qualified. Training Hours: The total amount of time necessary to complete the training required by a curriculum segment . Each person required to train under a curriculum must complete that curriculum in its entirety. Some airlines have physical requirements. flight attendant training standard second edition april 2008 commercial and business aviation tp 12296e (04/2008) tc-1002647 *tc-1002647* Prerequisites for flight attendant training are: 18 years of age, but some airlines set the minimum age at 19; Height requirements are usually between 4’11” and 6’4” but you need to be able to reach 208cm When discussing training requirements, FAA inspectors should be specific regarding both the category of training being discussed and the use of the nomenclature described in this handbook. The illustration in figure 3.14.1.1 consists of five parts as follows: (1) Part A depicts representative components which, when combined, constitute an operators overall training program. Welcome to the Flight Attendant Drug and Alcohol Program (FADAP). The FAA is extending through March 31, 2021 two regulatory exemptions (18509, 18512) it previously issued to scheduled and on-demand U.S. air carriers.The exemptions give crewmembers relief from having to don protective breathing equipment or oxygen masks in training, checking, or evaluation. In 2016, 116,600 people were employed in the U.S. as flight attendants. Instructional Delivery Methods: Methodology for conveying information to a student. FIGURE 3.14.1.1 SCHEMATIC DEPICTION OF TRAINING PROGRAMS. Each category of training may consist of several curriculums which are specific to the aircraft. These terms are defined as follows: qualification module is not specified by regulation for a Part. Training Module: An integral part of a curriculum segment which contains descriptive information, elements, or events which relate to a specific subject. Element: An integral part of a training, checking, or qualification module that is not task-oriented but subject-oriented. Such an operator would then need a transition curriculum to train currently qualified flight attendants on the new aircraft. Cabin safety plays an important role in maintaining safe aircraft operations, and we continually seek ways to improve cabin safety. The DO applies for the certificate by entering a record into the web-based FAA Flight Attendant Certification System. Delta and American require basic computer skills. The information below covers various cabin safety topics and is intended for passengers, flight attendants, and the aviation industry. A training event provides a student with an opportunity for instruction, demonstration, and/or practice using specific procedures. 1.7.1 Check flight attendant jump seat and restraint system . What Is the Average Salary for an American Airline Pilot That Flies International Routes. Order 8900.1: Flight Standards Information Management System (FSIMS) Volume 3 General Technical Administration: CHAPTER 19 Training Programs and Airman Qualifications: Section 1. (4) All flight attendants who are being assigned by the operator to a different aircraft type must complete either transition or requalification training, depending on whether or not they were previously qualified on the aircraft type. Flight attendants must meet very specific physical requirements as well. CFR ; prev | next § 121.391 Flight attendants. A caring, service-oriented attitude is helpful. 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